JAMIITOWN PRIVACY POLICY
Effective Date: March 30, 2026
1. INTRODUCTION
Jamiitown (“we”, “us”, “our”) is committed to protecting the privacy and personal data of all users of our platform.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website:
This policy complies with:
- Kenya Data Protection Act, 2019
- Applicable international data protection standards where relevant
2. DATA CONTROLLER
Jamiitown is the Data Controller responsible for your personal data.
Location: Kilifi County, Kenya
Email: support@jamiitown.com
3. SCOPE OF SERVICES
Jamiitown provides:
- Property sales and listings
- Rental and hospitality services
- Marketplace services (vendors & agents)
- Booking and payment processing
- Digital property and lifestyle services
4. PERSONAL DATA WE COLLECT
We collect and process the following categories of personal data:
4.1 Identity & Contact Information
- Full name
- Email address
- Phone number
- Physical or billing address
4.2 Account Information
- Username and password
- Account settings and preferences
- Login and authentication data
4.3 Transaction & Financial Information
- Property purchases and booking records
- Payment confirmations (M-Pesa, Paystack)
- Transaction references and invoices
We do not store sensitive payment credentials (e.g., PINs, full card data).
4.4 Property & Listing Data
- Property details submitted by users
- Uploaded images and media
- Agent/vendor profile information
4.5 Technical & Usage Data
- IP address
- Device type and browser
- Pages visited and session activity
- Referral sources
4.6 Communication Data
- Messages via forms or email
- Customer support interactions
- Chatbot conversations (AI-powered tools)
5. HOW WE COLLECT YOUR DATA
We collect data through:
- Website forms (contact, booking, listings)
- Account registration and login
- Checkout and payment processes
- Cookies and tracking technologies
- Third-party integrations (M-Pesa, Paystack, Google)
- Direct communication (email, chatbot)
6. LEGAL BASIS FOR PROCESSING
We process personal data based on:
- Contractual necessity – to deliver services (sales, rentals, bookings)
- Consent – for marketing, cookies, optional features
- Legal obligation – tax, financial, and regulatory compliance
- Legitimate interest – fraud prevention, platform improvement
7. PURPOSE OF DATA PROCESSING
We use your data to:
- Facilitate property transactions and bookings
- Process payments securely
- Manage user accounts and listings
- Provide customer support
- Improve platform functionality and performance
- Communicate service updates and notifications
- Prevent fraud and unauthorized access
8. COOKIES AND TRACKING TECHNOLOGIES
We use cookies to:
8.1 Essential Cookies
- Authentication and login sessions
- Shopping cart and booking functionality
8.2 Functional Cookies
- Preferences and saved settings
8.3 Analytics Cookies
- Traffic and behavior tracking (Google Analytics)
Users may disable cookies via browser settings, though this may affect functionality.
9. ANALYTICS
We use:
- Google Analytics (via Site Kit)
This helps us:
- Understand user behavior
- Optimize performance
- Improve user experience
Google Privacy Policy:
https://policies.google.com/privacy
10. DATA SHARING AND THIRD PARTIES
We may share your data with:
10.1 Payment Providers
- Safaricom (M-Pesa)
- Paystack
10.2 Hosting & Infrastructure
- Hetzner (Germany-based hosting)
10.3 Email & Communication Services
- SMTP/email delivery providers
10.4 Analytics Providers
10.5 Marketplace & Platform Services
- WooCommerce ecosystem
- Vendor marketplace systems
We do not sell, rent, or trade personal data.
11. DATA RETENTION
We retain data as follows:
- Contact form data: 6 months
- User accounts: until deletion request
- Transaction records: 7–10 years (legal compliance)
- Analytics data: 12–24 months
12. YOUR RIGHTS UNDER KENYAN LAW
Under the Kenya Data Protection Act (2019), you have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of data
- Object to processing
- Withdraw consent
- Request data portability
To exercise your rights: support@jamiitown.com
13. INTERNATIONAL DATA TRANSFERS
Your data may be processed outside Kenya, including:
- Germany (hosting infrastructure)
- Global service providers (Google, Paystack)
We ensure:
- Secure transmission (HTTPS)
- Trusted providers with strong data protection standards
14. DATA SECURITY
We implement industry-grade security measures:
- SSL encryption (HTTPS)
- Reverse proxy and firewall protection
- Secure server architecture (Proxmox-based VMs)
- Access control and authentication policies
- Regular backups and monitoring
15. DATA BREACH RESPONSE
In the event of a data breach:
- Immediate containment and investigation
- Internal escalation procedures
- User notification where required
- Regulatory reporting if applicable
- Security improvements to prevent recurrence
16. THIRD-PARTY DATA SOURCES
We may receive user-related data from:
- Payment processors (transaction confirmations)
- Integrated services or APIs
17. AUTOMATED DECISION-MAKING
Jamiitown does not use automated decision-making or profiling that significantly affects users.
18. CHILDREN’S PRIVACY
Our services are intended for users aged 18 and above.
We do not knowingly collect data from minors.
19. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time.
All updates will be published on this page with a revised effective date.
20. CONTACT INFORMATION
For privacy-related inquiries or data requests: